Privacy Policy
This policy takes effect on 1 November 2026.
Who we are and what this policy covers
People Builders Pty Ltd helps people and organisations bring out their personal best through training, coaching and development programs. People Builders also owns the Professional Services Leadership Academy (PSLA), which develops leaders in law firms and other professional services firms. We treat the information you share with us with the same care and respect we bring to our work with you.
This policy explains how we collect, use, share and protect your personal information when you use:
- our websites, peoplebuilders.com.au and professionalservicesleadership.com
- the Emotional Intelligence Academy and its app, including the Training Room for online training
- our assessments, including the Emotional Navigation Inventory and the Transformational Leadership Profile
- the People Builders Practitioner app
- our programs, coaching, events, emails and community spaces, including those of the Professional Services Leadership Academy
We handle personal information in line with the Australian Privacy Principles.
What we collect and how
We collect only what we need to deliver our programs and stay in touch with you. Most of it you give us directly, when you register, buy a program, complete an assessment, fill in a form or post in a community space.
| What we collect | Examples |
|---|---|
| Contact details | Your name, email address, phone number and organisation |
| Account details | Your login, the programs and membership level you have, and your settings |
| Payment details | What you bought and when. Card payments are processed by our payment provider, and we do not store your card number |
| Assessment responses and reports | Your answers to assessments such as the Emotional Navigation Inventory, and the reports they produce |
| Learning activity | The lessons and courses you start and complete, and the certificates you earn |
| Online training activity | When you register for and join a training session, how much of it you watch, whether you reach and click the offer shown during it, and whether you watch the replay |
| What you share with us | Community posts, comments, questions, survey answers and messages to our team |
| Website and device information | Cookies and similar technology that tell us how our website and app are used |
If you work with a People Builders Practitioner, they may invite you to complete an assessment. Your report is then shared with that Practitioner, so they can work with you on it.
How we use your information
We use your information to deliver what you signed up for and to support your development. We use it to:
- give you access to our programs, the EI Academy, its community and the Training Room
- produce your assessment reports and share them with you, and with your Practitioner where you work with one
- process payments and manage your membership
- answer your questions and provide support
- send you emails about the programs and training you have joined, and about related programs we believe will help you
- improve our programs, websites and app
Online training in the Training Room
When you join a training session, we record which parts you watch, whether you reach and click the offer shown during the session, and any questions you ask. We use this to follow up in a way that matches your experience: someone who watched the whole session receives different emails from someone who left early. Every session is clearly labelled as recorded, and every comment you see comes from a real person or from our support agent.
Our AI support agent
An AI support agent, Sam Stone, helps answer questions posted in our community spaces. It replies only when it is confident the answer is in our course material, and passes anything else to a member of our team. A person at People Builders reviews everything it escalates.
Automated decisions
Some routine steps are automated: your access opens when you buy or register, and our systems choose which follow-up emails to send based on your activity. We do not use computer programs to make decisions that significantly affect your rights or interests.
Who we share it with
We do not sell, trade or rent your personal information. We share it only with the providers who help us run our business, and only what each one needs to do its job. Each is required to keep your information confidential and secure.
| Provider | What they do for us | Their privacy policy |
|---|---|---|
| GoHighLevel | Customer records, emails, forms and payment pages for People Builders and PSLA | gohighlevel.com/privacy-policy |
| Stripe | Card payments | stripe.com/privacy |
| Supabase | The database behind the EI Academy and our apps | supabase.com/privacy |
| Vercel | Hosting for our apps | vercel.com/legal/privacy-policy |
| Wistia | Video hosting and viewing statistics | wistia.com/privacy |
| Vimeo, where used | Video hosting | vimeo.com/legal/privacy |
| YouTube and Google Workspace | Video hosting, where used, and our team's email | policies.google.com/privacy |
| Resend | Account and sign-in emails | resend.com/legal/privacy-policy |
| Anthropic (Claude) | Helping our support agent answer community questions | anthropic.com/legal/privacy |
If you work with a People Builders Practitioner, they can see your assessment report and the details you gave when they invited you.
We may also disclose information where the law requires it.
Information stored overseas
Some of these providers store information outside Australia. Where each one stores it varies and can change, so we link to each provider's own privacy policy above, which explains where and how it handles your information. When we use an overseas provider, we take reasonable steps to make sure it protects your information to a standard consistent with the Australian Privacy Principles.
Cookies, security and how long we keep it
Cookies
Our websites and app use cookies and similar technology to keep you signed in, remember your settings and understand how our pages and training sessions are used. You can set your browser to refuse cookies, but some parts of the websites and app may then not work.
Keeping your information secure
We protect your information with secure sign-in, encrypted connections and access rules that limit who can see what. In our community, members see only the spaces for their own membership level. Only the people at People Builders who need your information to support you can access it.
How long we keep it
We keep your contact information until you unsubscribe or ask us to remove it. While you hold a membership or are enrolled in a program, we keep what we need to provide it to you. We keep financial records for as long as tax law requires. After that, we delete your information or remove anything that identifies you.
Your choices and rights
Unsubscribing
Every marketing email we send includes an unsubscribe link. Unsubscribing stops marketing emails but not messages you need for a program you are in, such as sign-in links or session reminders.
Seeing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct anything that is wrong or out of date. Email us at [email protected] and we will respond within 30 days. If we cannot give you access or make a correction, we will explain why.
Raising a concern
If you believe we have not handled your information properly, please tell us at [email protected]. We will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We update this policy when the way we handle information changes. The latest version is always on our websites, with the date it took effect.
Contact us
People Builders Pty Ltd
Email: [email protected]